19min chapter

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Tech at Work: What GenAI Means for Companies Right Now

HBR IdeaCast

CHAPTER

Navigating Generative AI in Business

This chapter explores the implications of Generative AI for businesses, emphasizing the importance of assessing its practicality and impact. It discusses the balance between leveraging AI for productivity and retaining essential human skills while addressing potential risks in employee and customer interactions. The conversation also highlights the need for organizations to foster a culture of transparency regarding AI usage to avoid complacency and ensure quality in work.

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