This chapter explores the latest enhancements in Teams Voice, particularly focusing on supervisor monitoring capabilities, device management, and user-configurable line keys. It discusses the evolution of calling technologies, including noise suppression features and integration challenges with systems like Salesforce and HubSpot, while also emphasizing the importance of analytics and new tools for better call management. The chapter highlights recent updates such as Copilot features for call transfers and user interface improvements designed to enhance the overall communication experience.
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Hello Readers, I hope you’re well.
Welcome to Episode 68 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale) and Shawn Harry (@shawnharry).
This week for a change I cultivated a list of Teams voice specific news and updates so Mark didn’t get bored . The list wasn’t that long so I added some room stuff at the end. Here’s the list…
Message Centre
New Queues app service plan listed under Teams Premium
Configure line keys in Teams admin center for streamlined device management – mid to end of July
admins can assign line keys in the Teams admin center in two ways:
Using a generic configuration section (device-agnostic)
Using device model-specific templates
Custom Ringtone Behavior and Ringtones for Assigned Line Keys
users can personalize the behavior and ringtone for each assigned line key—choosing from ring only, ring with flash, or flash only. Unique ringtones can also be assigned per line key, making it easier to identify calls at a glance.
New feature suggests contacts for call transfers on Teams Phone devices
Roadmap
Support noise suppression for dial-in participants to Audio conferences
What’s new for Direct Routing – June 2025
New Call Troubleshooting via SIP Call Flow is available in TAC
Network Effectiveness Ratio (NER) metric update – upgrading the fomula used to calculate the metric
Immediately upgrade to the latest SBA version
Versions from before February 2025 will cease to function 1st September
There are some security features in the newer versions which are incompatible with older versions
What’s new in Teams June 2025
Users can join Teams Town hall and Webinar using PSTN codes
Organizers and presenters can join a town hall using dial-in details
Copilot generated summaries for call transfers in Teams Client and on Teams phone devices
Opening Calls in a small window in Teams
Call waiting beep
Real-Time Text (RTT) for more inclusive calling supported in both Teams calls and meetings
Wish List
We also decided to start a wish list of things we want in Teams telephony
Wrap up codes and wrap up timer
Ring on phone only rather than all signed in devices
CTI integration – Salesforce and Hubspot, Dynamics of course
Better analytics. Department Manager friendly
Teams Rooms
Since the voice stuff didn’t take that long to cover I added some recent Teams Room stuff that I thought was worth talking about
No more MTR on Windows in TAC. All moved to Pro Portal
Teams Town hall screen management privileges in Teams Rooms on Windows
AI assistant in the Teams Rooms Pro Management portal
Call quality reports for BYOD rooms in the Pro Management portal
Expanded and enhanced peripheral support for BYOD spaces
Android device health signals in the Pro Management portal
We didn’t have the Copilot recap notes for this one for some reason again. Sorry
It was a fun discussion as always. Thanks for listening! Catch you next time.
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. The list wasn’t that long so I added some room stuff at the end
. Here’s the list…
