The Importance of Content Moderators and Global Conversations

For the past two years, there has been a steady stream of news out of Kenya about the relationships between major tech firms – including Meta, TikTok and OpenAI – and outsourcing firms like Sama and Majorel that have employed content moderators on their behalf. In the spring of this year, more than 150 moderators announced the formation of the African Content Moderators Union, which advocates for better pay and working conditions, and a lawsuit against Meta is working its way through Kenya’s courts. This month will see an important ruling in that case.

To learn more about the situation on the ground and what it’s been like for the individuals involved in this fight while the legal progress unfolds, Justin Hendrix spoke to Njenga Kimani, a researcher at Siasa Place, a youth-led, prodemocracy NGO based in Nairobi, and three moderators who’ve worked on platforms including TikTok, Meta, and OpenAI: James Oyange Odhiambo, Sonia Kgomo, and Richard Mathenge.