2min chapter

Planet Money cover image

AI Podcast 3.0: Dial M for Mechanization

Planet Money

CHAPTER

The Automation of Telephone Operations in the Early 1900s

Kenny: We're talking about a job that 100 years ago, employed armies of young women who sat at switchboards connecting calls day in and day out. How did they deal with this automation shock? And what can we learn from their experience? Well, those are some big questions, Robert. And we have some big answers for you.

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