Ep233 - Dan Shapiro | Negotiating the Nonnegotiable
Talks at Google
00:00
How Much Appreciation Is Going On?
When we're first banging on the door, open up. Open up. How much appreciation is going on then? Not a nothing. We are approaching this situation like interrogators, you tell me what i need to know. That approach doesn't work very well in interrogation, and it certainly doesn't work well in hostage negotiation. The most powerful tool you have at your disposal here, at work, at home, any situation, i's the power to appreciate thet other sides' perspective. When they feel truly understood, heard and valued for their perspective,. That's the moment that the non negotiable starts to become more negotiable.
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