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From Complexity to Clarity: Scaling Operational Models in Private Markets - Jason Ment - President & Co-COO of StepStone Group

The Distribution by Juniper Square

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Measuring Client Success at StepStone

This chapter explores the key metrics of client satisfaction and retention at StepStone, emphasizing their impact on investment engagement. It also discusses the importance of customized service, technology in reporting, and educational initiatives that enhance client relationships in private markets.

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