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S06 EP34: FitTrack's Journey to $100M GMV w/ Jeff Sawyer Lee

2X eCommerce Podcast

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Are You a Category King in the Space?

There's such an important department to get right and it's a core. It's really a big core. And do you suggest any tools, you know, along obviously with the people to help just ease the just managing customer service, customer experience? I think there's plenty of tools out there from,you know, a better CRM tool. There's also, I think better bought tools like ManiChat,. A land bought to be able to build a better experience online, the customer service site. In terms of processes internally within the company, that's something that we've built out. But that's not, I wouldn't say much of a tool that we use beyond the project

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