Dynamics 365 Conversation Intelligence with Abed Asi and Olga Goldenberg
Microsoft Innovation Podcast
00:00
CRM and Sells - A Sales Management System
C r m and sells has as a vault. So it started as a management system, customa relationship management system. And what we've introduced in the last, i think, three years is transforming it from a management system toan engagement platform. We record the calls in real time. We provide the insides in real time; you can engage with your customers directly from the siarra record. You don't need to keep those phone numbers somewhere then go back to your seraan, popdated. It's all there. The customer feels that you really listen because you came prepare with all requests or their older questions, all their needs and so on. With the call summary feature,
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