3 Techniques to Make Procedures Stick (+ 2 Surprises)
Work The System
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How to Get People Excited About Documentation
The key is to get your people excited about writing the documentation. The beautiful thing here is we don't want our owners writing the procedures. We go down to the staff, have them write the documentation and guess what? When somebody writes a procedure for their job, do you think they're going to follow it? You bet they are. These types of accountability to make the procedures stick really do work practically in the real world.
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