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How Did You Become a Venture Firm?
We were early on the wave of the big investments in internet, but we were also different. We weren't tring to disrupt something that was already happening in the real world per se. So i think we had a hard time raising capital relative to had we tried to do this two or three years later. A very formative a moment was when amazon was solving this problem with building their own solution for customer service email,. Because they didn't, couldn't find anything. And that was really validating for what we were trying to do.