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SaaStr 760: CRO Confidential: Rippling’s Top 3 Growth Tactics for Driving Revenue at Scale with Rippling CRO Matt Plank and Former CRO at Brex Sam Blond

The Official SaaStr Podcast: SaaS | Founders | Investors

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Navigating the Transition: From Customer Success to Account Management

This chapter explores the differences between customer success managers and account managers, detailing their roles within a scaling organization. It also examines the challenges of transitioning CSMs to account managers, focusing on the integration of revenue and retention goals to improve company performance and customer relationships.

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