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How Focusing on Content Leads the Media Astray

HBR IdeaCast

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Is There a Danger in Expanding Compliments?

For a long time, the major prescription that we used to offer companies was, focus on what you do best. And so the idea of compliments really cuts against that grain. The economist has taken a totally different approach, and they are also doing just fine. So whatever i can do to stimulate the provision of compliments, ah, I want to do that.

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