2min chapter

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QC #24: Emotional product design

Quick Coffee

CHAPTER

The Importance of Building Trust

The importance of building trust first, it takes time as we've just like kind of discussed. Trust formula is combination of credibility, reliability and intimacy above the self orientation of the user. It's extremely hard to build a product where there's like some sort of a scammy company behind it, right? And if it doesn't, people lose trust.

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