
🍤 “The empathetic peel” — Chili’s shrimp turnaround. Ferrari’s bank robber. Train derailment profits.
The Best One Yet
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Chili's Found the Secret to Business Efficiency
The Southwestern Grill may have found the secret to business efficiency. If managers put themselves in their worker shoes, they can find empathetic efficiency. The CEO spent days each month with the line cooks looking for things in the kitchen to improve.
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