Negotiate Anything cover image

Handling Difficult Conversations in the Medical Field with Zwade Marshall MD, MBA

Negotiate Anything

00:00

Having Got All the Facts to Make an Inform Decision

An zade: This reminds me of one of our earlier episodes we had, i believe it was december 20, nineteenth, with my friend dan oblinger, hostage negotiator. And the way that he addresses deception is very similar to the way t you're talking about addressing things that you disagree with and not interrupting. You can address a specific point, or you can, almost like a sniper, very precisely address the entire construct and dismantle the entire construct after you've given them the opportunity to express themselves fully. That's right. Then yu've got a patient who's now engaged, who understands that you've heard that they they feel hurt, invalidated.

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