CNLP 575 | Horst Schulze Sets the Record Straight on The Origin of "My Pleasure" and Chick-Fil-A, The Secret to Staying Curious, Fit and Contributing at Age 84, and The Power of Not Being Average.
The Carey Nieuwhof Leadership Podcast
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The Cost of Acquiring a Customer in Business
"I would pay a little more attention to not retaining people, but helping people after they first come," he says. "Without their refer of others, without them bringing a meeting, or a wedding, or anything, just them as individuals, travelers for business and vacation, were worth $200,000."
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