Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Maximizing Team Efficiency and Trust with AI in Customer Service
This chapter delves into the concerns surrounding AI co-pilot's use of past conversations to propose responses, stressing the necessity of regular verification for precision. It underlines the significance of humans comprehensively grasping AI, prompting inquiries, and mastering its application, while also advocating for implementing safeguards such as time restrictions on accessing historical conversations to maintain reliability and confidence as technologies progress.
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