How to Foster Communication in a Complicated System

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I think that the diagnosis, that it's a communication problem is right. I would say that part of the communication is transparency. And so things like that can really increase a patient's anxiety when there's a doctor somewhere in the hospital putting in orders for this patient and not telling them what it is that they're dipping. It makes me think in fast moving environments, in tech, for example, when there's fast moving and we're coming together for this or we're come together for that. Anytime there's a temporary coming together, I think this applies.

This is an episode of Fixable, another podcast from the TED Audio Collective hosted by Anne Morriss and Frances Frei.

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands. This is an episode of Fixable, another podcast from the TED Audio Collective hosted by CEO and author Anne Morriss and Harvard Business school professor Frances Frei. If you want to be on Fixable, call our hotline at 234-Fixable (that’s 234-349-2253) to leave Anne and Frances a voicemail with your workplace problem. To hear more episodes on how to fix your work problems, fast, follow Fixable wherever you're listening to this.

You can listen to Fixable wherever you're listening to this.

Transcripts for Fixable are available at go.ted.com/fixablescripts.