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Navigating AI in Customer Service

This chapter examines the competitive landscape of AI technologies in customer service, detailing how innovation is fostering new entrants in the market. It discusses the evolution of chatbot technology and the capabilities of current AI solutions compared to human agents, while highlighting the importance of integrating AI into customer interactions. The speakers share insights from their own experiences and emphasize the future potential of AI-driven sales transformations and the challenges of technology adoption in customer support.

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