Good intentions are nice and all, but how do you make sure that you can actually deliver on your ideals for quality, service, and beyond? The answer is systems. Unfortunately many shops are organizationally flying by the seat of their pants and delivering an inconsistent and frustrating experience. A well developed set of processes, lists, and procedures will give consistency to the standards we strive to offer our baristas and guests as well as aid us in developing a culture where people feel confident and cared for.

But how do we create, establish, and refine systems and processes so they serve our shops and people well? That is exactly what we are going to cover today in a pretty thorough examination of the steps needed to make and launch systems in your cafe.

We cover:

Beginning mindsets and assumptions
Leaders role
Observation and feedback
Rules for prioritization
Writing for detail and for realism
Training, coaching, and refinement
Advice for both the new and existing shop

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080 : Changing things in the Cafe : A workflow for Refinement

057 : SOP's FTW! Success through Standard Operating Procedures

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Introduction

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