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#82 James & Per & Heather give consumers rights

UX Podcast

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The Dark Patterns of E-Commerce Practice

In the UK, digital products were not mentioned in e-commerce or even trading law until the 13th of June. This meant there were no legal protections for consumers. The consumer rights directive aims to address some of these dark patterns and miggles that have arisen through lazy and deceptive e-commerce practice. Dark patterns are anything deliberately done in a way to deceive.

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