I was raised in a culture, an academic culture, where feedback on lectures and student feedback was critical. I think the online environment is where this gets tricky because of the way that we all differ in our capacity to receive critical feedback. And sometimes the harshness of one form of feedback sends people back on their heels or feeling emotionally injured by it. It's actually a willingness to update her opinions on things, her belief systems, her strategy, based on incoming information. She says she tries to approach every endeavor with humility.

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