Closing the Gaps: Maximizing Law Firm Profits through Effective Communication with Eric Schurke
Law Firm Growth Podcast
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The Importance of Outbound Calls
Inbound calls are abysmal, but there's no stats on the stuff for outbound. The amount of manpower you need to filter through these things is fantastically large. So I think it's emotionally a lot harder, especially for somebody who's potentially balancing other responsibilities to air quotes bother somebody instead of facilitate something that they asked presumably by an inbound call.
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