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Closing the Gaps: Maximizing Law Firm Profits through Effective Communication with Eric Schurke
Law Firm Growth Podcast
The Importance of Outbound Calls
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Inbound calls are abysmal, but there's no stats on the stuff for outbound. The amount of manpower you need to filter through these things is fantastically large. So I think it's emotionally a lot harder, especially for somebody who's potentially balancing other responsibilities to air quotes bother somebody instead of facilitate something that they asked presumably by an inbound call.
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