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SYSK Choice: How to Instantly Detect BS & The Secret to Conflict Resolution

Something You Should Know

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Using Empathy, Attention, and Respect to Resolve Conflict

This chapter discusses the strategy of using a calm and empathetic response to conflict in order to deescalate the situation. It explores the use of ear statements - empathy, attention, and respect - in resolving conflicts and provides examples of how to use these statements effectively. The chapter emphasizes the importance of practicing these techniques as conflict and polarization are increasing in society.

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