This week on The Product Experience the topic of choice was product discovery. However, with both of our hosts having worked extensively in this subject area before, they decided to hijack this episode and take on the topic all to themselves...

For this special episode, Randy Silver and Lily Smith share their best tips on customer interaction and product discovery from their combined product knowledge, years of working in discovery, and being involved in over 170 episodes interviewing product experts around the globe.

Featured Links: Follow Randy on LinkedIn and Twitter | Out of Owls | Follow Lily on LinkedIn and Twitter | Bower Collective | Product Discovery page at Mind The Product

Our Hosts
Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.