Understanding Your Credit Report

Every adult has a credit score but you've been telling us the factors affecting it can be mystifying and frustrating. So in this edition of Money Box Live we've been digging into the inbox to answer your questions on credit scores.

Whether you’re trying to get a mortgage or loan or just the best rate on a credit card, the information on your file can have a big impact at any stage of life, so what does it all mean and if you want to improve yours, how can you do it?

We'll hear from someone battling to rectify his score after fraudsters took over his credit card and we hear from a man with an excellent credit rating who is struggling to get any credit at all.

Felicity Hannah is joined by John Webb, a credit expert at the credit reference agency Experian, and Lisa Webb, a senior lawyer and consumer champion at Which?

Presenter: Felicity Hannah Producer: Sarah Rogers Editor: Jess Quayle

(This programme was first aired on BBC Radio 4 on Wednesday 23rd of July 2025)