LLMs and Knowledge Graphs for Customer Experience - with Michael Walrath of Yext
AI in Financial Services Podcast
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The Importance of Judgment in AI
The word hallucination is a perfect metaphor for what's going on there, even for folks who don't have psychology degrees if they have data science degrees. The hallucinations need to be kind of bound in correct data that might just have an incorrect context. AI at its core has no judgment, right? And so that's what makes it, you know, and maybe a better example is if I put a chat GBT enabled chat bot on my financial services site to answer service questions about my business,. If I don't tell it that it's not allowed to give a political opinion, it will, right? "There's no putting that genie back in the bottle once it's come out
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