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The Inshittification of Tech Services
This chapter explores the phenomenon of 'inshittification,' where major tech companies degrade their services to maximize profit, prioritizing manipulative practices over user experience. It critiques how platforms like Amazon and TikTok exploit consumer data and attention, leading to unfair competition and higher prices. The discussion highlights the concept of 'twiddling,' illustrating how digital platforms create an illusion of success for users while profiting at their expense.