
Intercom’s product principles: Back to the basics
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Design Fundamentals Makes Us Faster
I'm a member of the team that focuses on our otomation products. Designing experiences to help customers otomate their conversations and create an amazing personal life support experience for the end uses. Part of my job is to make intercom bots easy to use and understand. An example of this is resolution bots, which is powered by mason learning. It is complex technology, so relying on common patterns made it easier for us to build a feature our customers would understand. Following design standards makes us faster. Shipping is our heart beats. Software only becomes valuable when it's delivered to customers. So we ship fast, we ship early, and we ship often,. avoiding rain venting common
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