How the SaaSorg Needs to Change the Support PLG

DHH: We follow a very product-led model, right? Product-led growth. So basically the product is the primary driver for acquiring or activating our customers. And then we have a strong kind of product-led process that reduces the workload for us acquiring customers. DHH: Even though we're in a competitive market, we've been riding a big, big trend that many are looking for a tool like ours.

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