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Navigating Technology and Business Continuity
This chapter explores the speaker's journey from the hospitality industry to business continuity, emphasizing the evolution of service operations and the importance of contingency planning. It critiques current business continuity practices that prioritize compliance over actionable strategies, while also highlighting the invaluable insights of experienced employees. The conversation addresses data management and cybersecurity, stressing the need for robust systems and proactive measures to mitigate data loss during technological failures.