In this episode of the Cohere podcast, I speak with Will Roberts, a data scientist at IBM, about the implications of data science and AI for online communities. Will and I talk through:
- A definition of AI / ML
- How machine learning is being applied in the enterprise
- More specifically, how ML & AI are / might be applied to customer experience generally, and community experiences specifically
- How we might use community data for models (and analytics)
- What the key opportunities and risks are for leveraging ML
- Will's advice on how the community team might approach and partner with a data scientist in their organization
This episode is a complimentary conversation to our ongoing AI & Community research at Structure3C. You can find Will online: LinkedIn Twitter The IBM Data Science Community Will's Data Science Podcast Last, but not least, more info about the awesome Ian Banks Culture series Will mentions:
