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23min chapter
Episode 152 | How KPI Strategies Drive Success With Ron Baker
The Abundant Accountant: Leads, Sales & Business Growth for Accounting, Tax and Bookkeeping Professionals
Predictive Metrics for Business Success
This chapter examines the critical difference between performance and predictive indicators in measuring business effectiveness, using the airline industry as a key example. It explores how understanding customer behavior and satisfaction through metrics like on-time performance and complaint handling affects loyalty and retention. The discussion also addresses the importance of personalized client experiences in professional services, illustrating how predictive indicators can help improve customer relations and overall business performance.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode