The Decline of Empty SaaS

I think this is something that I predicted about two years ago. There was this time when everything SaaS was kind of pointed at complete automation and nothing is ever going through the hands of a human, right? Like if you can automate everything away, then you just like pay some more money to, I don't know, AWS or something. And all of a sudden you support like 50 times the amount of customers. Nice. But you also still have customer support and that become a chore and that becomes a problem for people who aren't hiring.