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Ep.84 How do orgasnisations balance reliable performance and spontaneous innovation?

The Safety of Work

CHAPTER

Cats

Modern safety theory emphasizes heavily the idea of we want variability. How do we manage it safely? What cats does is he breaks down some very specific examples of things that, by definition, we cannot manage through reliable role performance. He says that there's heaps of everyday acts of people helping each other out that go beyond what's in their roll description. And if we tried to write a roll description for everyone, for everything that they're expected to do that involves helping other people out, then it would just be impossibly vague as a roll description.

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