Our hosts are George and Jonas. Welcome to Design Talk. Today we’re talking with Feargal Bracken, Head of Property - Ireland at McLarens, a global claims and professional technical services provider. Feargal combines over two decades of insurance-related Major & Complex Loss Adjuster experience with a proactive approach to crisis management, specializing in catastrophe response and complex claims adjustments. Our discussion will delve deep into the challenges and intricacies of insurance outsourcing, particularly how it plays out during international catastrophes and major loss adjustments. We’ll explore Feargal’s extensive experience and his strategic perspectives on how the insurance industry is evolving with digitalization and globalization.

Q1. Could you introduce yourself and tell us about your role at McLarens? [claims management, loss adjusting and auditing services, pre-risk assessment and damage surveying]

Q2. Can you share a specific example from your experience where outsourcing played a significant role in managing a complex or major loss adjustment project?

Q3. In relation to handling this government project, how do you navigate the complexities of outsourcing when dealing with different cultural and regulatory environments?

Q4. Given your involvement in both client account management (external) and operational management (internal), how do you ensure effective communication and alignment between the parties?

Q5. Do you encounter resistance from the local employees within the client's organization when you implement your outsourcing solutions?

Q6. Considering the increasing digitalization and globalization of the insurance industry, how do you see the role of outsourcing evolving in the future?

Q7. Many insurance policies do not cover natural disasters treating them as ‘acts of God’. When you spoke about disasters and natural disasters, how are these two different from each other?

Q8. How is climate change affecting your business? How is business affected by higher inflation?

Thank you for finding the time to talk to us today.

Notes, extra questions, and further reading:

Notes, extra questions, and further reading:

McLarens – loss adjustment, CAT response, global claims and professional technical services - https://www.mclarens.com

Podcast team: George Holland, Jingyun, Gao, Jonas Pilling, Rahul Yuvraj Kalshetty, Swati Nagar

Acknowledgements

Music

Title: Golden Sunrise

Artist: Josh Woodward

Source: https://bit.ly/4dn61jD

License: CC BY 3.0

Cover Art

Title: podcast with feargal bracken

Artist: Group V (George Holland, Swati Nagar, Jingyun Gao, Jonas Pilling, Rahul Yuvraj Kalshetty)

Source: FergalFromMcLarens_cover_art.jpg

License: CC BY-NC-SA 4.0

Podcast License

Design Talk (dot IE) CC BY-NC-SA 4.0

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