The Cycle of Active Listening

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Most of us jump straight to the fourth step, which is action. We will go out to act about we've heard to like solve an issue. Decoding and closing a loop are the two that seem to be the most foreign for most when I speak from stages about it. And what I'm telling people is not to go act immediately unless it's like a life or death situation.

Heather Younger shares the simple steps anyone can take to help others feel heard and valued.

— YOU’LL LEARN —

1) Why others feel like we aren't listening—even when we are

2) The wrong and right way to paraphrase what you heard

3) How to keep your patience when things get heated

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— ABOUT HEATHER —

Heather R. Younger is the founder and CEO of Employee Fanatix. She is an international keynote speaker, host of the “Leadership with Heart” podcast, and a workplace culture, employee engagement and diversity, equity and inclusion consultant. Heather has a law degree from the University of Colorado Boulder. She is the best-selling author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership.

• Book: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

• LinkedIn: Heather Younger

— RESOURCES MENTIONED IN THE SHOW —

• Book: Developing the Leader Within You by John Maxwell

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