How Did You Be Customer First at Airbnb?

In 2020, we had a new director of engineering join for developer platform. And she really introduced this theme of developer first. It was kind of a banner that was repeated over and over again in different all hands at different levels. The mindset that our core purpose here is to deliver a customer value. You want to build a great product for your customers and let word of mouth sell it for you as opposed to hey, this is what we're using now.