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Building an effective digital assistant for banking with Bill Hawks, Citizens Bank
VUX World
Conversational AI
The difference between conversation AI and graphical user interfaces is that you can base purely on assumptions because there's already design paradigms in place. And it can be very easy to slip straight into this assumption based kind of design paradigm. I wonder if you've got any kind of learnings from the past or present in terms of how you encourage teams to think a bit differently about this kind of stuff.
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