11min chapter

Intercom on Product: Building Software in an AI-first World cover image

Beyond the AI hype: Understanding technological transformation with Benedict Evans

Intercom on Product: Building Software in an AI-first World

CHAPTER

Technology's Workplace Evolution

This chapter examines the transformative journey of technology in the workplace, from mainframes to generative AI, and its effect on job roles and company culture. It highlights the dual nature of these advancements, showcasing their potential for efficiency while addressing the skepticism surrounding their practical applications in various industries.

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