Hospitality and the 12-Out-of-10 Experience

In this episode of Remodelers on the Rise, Kyle is joined by leadership coach and speaker Pete Burak for a refreshingly practical and thoughtful conversation on what it means to lead well—at work and at home. From crafting a clear “here to there” vision, to mentoring your team, to creating a 12-out-of-10 client experience, Pete shares simple but powerful principles to help remodelers grow as leaders. You’ll also hear why generosity always wins, how to avoid skipping over mentorship, and why the best leaders are first great followers. It’s packed with wisdom, stories, and takeaways you can start using with your team right away.

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Takeaways

Knowing your numbers is essential for business success. Leadership is about helping people transition from their current state to a desired future state. Righteous discontent can inspire teams to strive for improvement. Generosity in business leads to long-term success and goodwill. Creating a 12 out of 10 experience can elevate client satisfaction. Mentorship involves teaching, modeling, and allowing for immersion in learning. A strong home life contributes to success in business. Goodness and virtue are foundational to effective leadership. Leaders should communicate their vision consistently to their teams. Investing in personal development is crucial for effective leadership.

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Chapters

00:00 Introduction and Background 04:08 Leadership Insights and Definitions 07:09 Entrepreneurial Journey and Experiences 10:02 The Importance of Vision in Leadership 13:05 Generating Righteous Discontent 16:13 Practical Applications of Leadership 19:08 Communication and Leadership Principles 22:11 Key Leadership Takeaways 28:23 The Power of Serving Clients 30:39 Hospitality and Generosity in Business 38:43 The Importance of Mentorship 44:26 Balancing Business and Family Life