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Crucial Conversations (Kerry Patterson) - Audiobook Summary
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How to Stay in Dialogue Despite Negative Feelings
To stay in dialogue despite negative feelings, you need to manage your emotions. When we see or hear something, we create a story about why it happens and decide if it's good or bad. There are typically three types of stories that we tell ourselves: the victim plot, the helpless plot and the villain plot. To break the cycle, learn to master your stories.
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