Introduction

Are you delivering an exceptional member experience?

Your membership could have the best content in the world, but if your member experience isn't up to scratch then people just aren't going to engage.

They're less likely to log in, less likely to consume your content or participate in your community, and ultimately less likely to stick around long term.

Much of crafting a remarkable member experience comes down to finding ways of making your members feel extra special, and in this episode I highlight 6 simple ways to do just that.

Episode Summary:

• Don't underestimate the importance of personally welcoming new members to your site
• How making a deliberate effort to loop other members into conversations can be hugely empowering
• Why you need to be attentive to your power users and reach out to people who are slipping away
• How using your platform to showcase members and celebrate their successes is a major win-win