Leadership is the biggest enabler. It's also the biggest impediment. And that's because change is 80% culture, only 20% process. So doing scrum won't help. I mean, it might help. But if you've got a bad culture, you'll still have a bad culture and the outcomes won't necessarily improve. There are three key behavioral traits. The top three behavioral traits are number one role model. Number two is psychological safety, nurture an environment, which is psychologically safe. What that means is minimizing a culture of fear,. People need to be able to experiment and fail without fear of failure.

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