The Role of Innovation in Labor Engagement and Skilling

Artificial intelligence is changing how we live and work in ways large and small. It’s why Cold Call has tackled the topic several times. And it’s why today we’re sharing an episode of Harvard Business School’s Managing the Future of Work podcast, hosted by Professors Bill Kerr and Joe Fuller.

The show is all about the forces, like AI, that are reshaping the nature of work. In the episode “Microsoft’s AI perspective: From chatbots to reengineering the organization” from February 21, 2024, HBS Professor Bill Kerr talks to Jared Spataro, Corporate Vice President of Modern Work and Business Applications at Microsoft.

They discuss how the tech giant is experimenting its way from AI assistants to autonomous agents as it engages with stakeholders. The conversation also touches on the company’s relationship with OpenAI and ensuring the technology is employed responsibly.