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The Importance of Tracking Product Qualified Leads (PQLs)
This chapter discusses the significance of tracking Product Qualified Leads (PQLs) and how it can help organizations assess user engagement and value. It breaks down the process into four different buckets: ideal user or account criteria, successful account setup, first value experience, and achievement of key usage indicators. The chapter also highlights the need for involving all different teams when implementing PQLs in a SaaS company.