Do You Want to Read the Book?

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Lhots: I confess, i told dan, i haven't read the book. Arlova: As i talked to him, i just kept thinking, about every fifth page, i'm going to get a great money making idea. Lhots: It makes me a little bit sad when you think about what we're paying for health care. All right, dan, can we have you back? Go one when you writi nother book.

We have two options when we’re faced with a problem. We can either resolve it and walk away or figure out why it’s happening in the first place. It’s tempting to just solve problems as they come up, but bestselling author and speaker Dan Heath thinks there’s a better way. On today’s episode, he’s sharing why it’s important to get to the root of a problem. If managing conflict at work has ever felt like a game of whack-a-mole, this episode will give you the tools you need to create lasting change instead.