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$100M raised: How Decagon is building better AI agents I Jesse Zhang

High Agency: The Podcast for AI Builders

CHAPTER

Navigating AI in Customer Support: Voice vs. Chat Interactions

This chapter explores the intricacies of AI usage in customer support, comparing voice and chat interactions. It highlights the advantages and drawbacks of voice technology, while addressing the disparity between AI expectations and its actual transformative impact across different applications.

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