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3min chapter
Scaling CS: Tessa Thorburn with Loom
Gain Grow Retain
Scaling Strategies: License Allocation, Change Management, and Workspace Refresh
This chapter explores various strategies employed to scale customer success efforts, including a successful license allocation campaign and an unsuccessful change management webinar. They also discuss the pivot to a more specific and engaging approach called 'workspace refresh'.
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Listen to the best highlights from the podcasts you love and dive into the full episode