S6:E30: Inside Intake and The Business of Law
The Law Firm Blueprint
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Optimizing Legal Intake Processes
This chapter explores the vital role of the intake process in law firms, emphasizing the separation of intake tasks from other administrative duties. It discusses the evolution of intake teams, hiring strategies based on practice areas, and the integration of technology to improve efficiency. Through examining challenges in client interactions and staff training, the chapter highlights the importance of building a skilled team to manage diverse inquiries effectively.
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